Effective Date: July 25, 2026
At Chatham Classic Toys, customer satisfaction is important to us. We take pride in accurately describing every item we sell and packaging each order with care.
Returns
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.
To be eligible for a return:
- The item must be returned in the same condition in which it was received.
- Items must include all original packaging, inserts, and accessories, if applicable.
- The item must not have been altered, damaged, or used after delivery.
Damaged or Incorrect Items
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Photos of the item and the shipping package
We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are generally not eligible for return unless they were received damaged or significantly different from the description:
- Vintage collectibles
- Limited edition items
- Trading cards
- Autographed memorabilia
- Items sold “As Is”
- Clearance or final sale merchandise
Refunds
Once your return has been received and inspected, you will be notified of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.
Shipping charges are generally non-refundable unless the return is due to our error or damage during shipment.
Questions
If you have any questions about our Return Policy, please contact us through the Contact page on our website before making your purchase.
Thank you for shopping with Chatham Classic Toys. We appreciate your business and the opportunity to serve collectors across the United States.